Thank you for shopping with us. By placing an order through our website, you agree to the terms and conditions below.
1. Shipping
All orders are processed and shipped within 24 hours of receiving your order on working days. Orders placed on a Saturday, Sunday or public holiday will be processed and shipped on the next working day.
Once your order has been shipped, you will receive a tracking number so that you can follow the progress of your delivery.
We use PUDO - LOCKER TO LOCKER (THE COURIER GUY) for our deliveries, providing a simple and convenient way for your order to reach you across South Africa.
2. PUDO Collection
Once your order has been shipped, PUDO will send you SMS updates regarding your parcel. You will receive an SMS when your order is ready for collection, along with the relevant collection information.
Customers are responsible for collecting their orders within the collection period provided by PUDO.
If an order is not collected within the required collection period, it will be taken to the nearest The Courier Guy depot and another delivery fee will be required to get it sent back to your nearest locker so please collect within the collection time.
4. Payments
All payments made through our website are securely processed through PayFast.
5. Returns, Exchanges & Refunds
We want you to be happy with your purchase. If you are not satisfied with your order, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.
Items must be returned in their original condition and must be unworn, unused, undamaged and suitable for resale. Items that have been worn, used, damaged or altered may not be accepted for return or exchange.
Exchanges
Customers may exchange eligible items for another item of the same value at one of our current live stores. If the replacement item is of a higher value, the difference will need to be paid.
Customers must bring the item together with their order confirmation or proof of purchase.
Refunds
Where a refund is applicable, the refund will be processed to the original payment method used for the purchase. Refunds will generally be processed after the returned item has been received and inspected.
Refunds will be for the amount paid for the returned product, subject to any applicable delivery or other charges permitted by law.
Incorrect or Defective Items
If you receive an incorrect, damaged or defective item, please contact us as soon as possible at resortsouthafrica@gmail.com so that we can assist you with the appropriate return, replacement or refund.
For assistance with a return, exchange or refund, please contact us at:
resortsouthafrica@gmail.com
6. Contact Us
If you have any questions regarding your order, shipping, tracking or an exchange, please contact us at:
resortsouthafrica@gmail.com
We reserve the right to update these Terms and Conditions when necessary. Any changes will be reflected on this page.